Master strategic communication to negotiate confidently, build trust, and achieve win-win outcomes in professional settings.
Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included
Effective negotiation is not about winning or losing—it is about clear communication, confidence, and mutual understanding. This 1-day interactive workshop equips professionals with practical communication skills and negotiation techniques needed to manage discussions successfully in today’s business environment.
The session focuses on preparation, conversation framing, and persuasive communication while maintaining strong professional relationships. Through role plays, simulations, and proven negotiation models, learners will understand how language, tone, and emotional control directly impact negotiation outcomes.
By the end of the workshop, learners will have a practical communication framework to manage objections, influence decisions, and reach agreements that create value for all parties.
By the end of this course, you will be able to:
This workshop is suitable for professionals involved in internal or external negotiations, including:
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Do you want to communicate with more confidence and influence in your negotiations?
This program blends communication strategy, behavioral psychology, and real-world negotiation techniques
to help you speak with clarity and authority. You’ll practice authentic
persuasion, learn to manage pushback, and build credibility even in
challenging conversations.
If your role involves discussions, deals, or decision-making, this course will help you achieve better outcomes while maintaining strong professional relationships.
📧Contact us today to schedule a customized in-house session: corporate@mangates.com
Agenda
Module 1: Foundations of Negotiation Communication
• Understanding negotiation psychology and human behavior • Key stages of a negotiation process • Importance of communication tone, timing, and body language • Icebreaker Activity
Module 2: Building Rapport and Trust
• Establishing credibility and openness in negotiation settings • Active listening as a negotiation advantage • Asking the right questions to uncover interests and priorities • Case Study
Module 3: Verbal and Non-Verbal Persuasion Techniques
• Using words that influence and persuade • Managing voice, tone, and silence strategically • Decoding non-verbal cues in high-stakes discussions • Practice Exercise
Module 4: Managing Emotions and Conflict in Negotiation
• Handling tension and pressure with composure • Recognizing and diffusing manipulation tactics • Turning disagreement into constructive dialogue • Role Play
Module 5: Communicating for Win-Win Outcomes
• Framing proposals for mutual value • Language that encourages collaboration and compromise • Avoiding defensive or confrontational communication traps • Group Exercise
Module 6: Negotiation Across Cultures and Teams
• Navigating cultural and personality differences • Virtual and cross-functional negotiation etiquette • Maintaining professionalism across digital channels • Case Study
Module 7: Application and Practice
• Real-world negotiation simulation • Feedback and debrief session • Creating your personal communication strategy for negotiations • Action Plan Review
Professionals involved in sales, procurement, leadership, or client negotiations.
No, this course suits both beginners and experienced professionals.
Yes, the course includes live simulations and feedback-based activities.
Yes, you’ll receive a Certificate of Completion.
5. Does it cover virtual negotiation skills?
Yes, specific modules address online and cross-cultural negotiations.
1 Full Day (9:00 AM – 5:00 PM).
Yes, tailored corporate sessions are available.
Definitely—emotional management and assertive communication are key components.
Both. The course focuses on win-win communication and mutual benefit.
Ideal for corporate, consulting, education, and client service sectors.
Yes, lunch and beverages are provided.